Last updated: 29 October 2026
These terms explain the rules for buying from the Gangs of London RP store and for keeping items and progress on our FiveM server. Please read them before you buy. By making a purchase or playing on the server, you agree to these terms, our Refund Policy and our Privacy Policy.
1. Who we are
Gangs of London RP ("GOL", "we", "us", "our") is a UK-based FiveM roleplay community. Our website is gangsoflondonrp.com and our community lives on our Discord server.
Payments are processed by Tebex, which acts as the seller of record. Tebex's own checkout terms also apply when you pay. We are not affiliated with, or endorsed by, Rockstar Games, Take-Two Interactive or Cfx.re.
2. Who can buy
- You must follow our server rules and Discord rules at all times. Buying something does not exempt you from them.
- If you are under 18, you must have permission from a parent or guardian before you buy anything.
- Purchases are linked to the FiveM (Cfx.re) account you log in with at checkout. Make sure it is the account you play on.
3. What you are buying
- GOL Gems are an in-game virtual item for use on our server only. They have no real-world money value and cannot be exchanged for money, sold, traded outside the in-game shop, or transferred to another community.
- Everything sold in the store (Gems, unbans and any other packages) is a digital item or service. You get a personal licence to use it on our server; you do not own it.
- Gem prices for items in the in-game shop, including Daily Deals, can change at any time. The price shown when you buy is the price you pay.
4. Instant, automatic delivery
- You buy Gems on our website (gangsoflondonrp.com) or our Tebex store. When your payment is complete, your Gems are delivered and redeemed automatically to the FiveM account you used at checkout. If you are in the city they arrive within seconds; if you are offline they are added automatically the moment you next join. You do not need to enter a code.
- Delivery is immediate. By completing a purchase you ask us to supply your digital items straight away, and you acknowledge that this means you lose your 14-day right to cancel once delivery has started (Consumer Contracts Regulations 2013).
- We keep a delivery record for every purchase, including the Tebex transaction ID, the package, the FiveM account it was delivered to and the date and time of delivery.
- If a purchase has not arrived after 20 minutes, open a support ticket on our Discord with your Tebex transaction ID (it starts with tbx-).
- Unban purchases are handled by our staff team as quickly as possible.
5. Inactivity, asset removal and character cleanup
Please read this section carefully. It explains when in-game assets are removed and that they cannot be compensated.
5.1 Why we do this. Players who stop playing can end up holding houses, businesses and vehicles that active players cannot get. To keep the city fair and the economy healthy, assets belonging to inactive players are released back to the city.
5.2 31 days of inactivity. If you do not join the server for 31 days in a row, all in-game assets linked to your characters may be removed. This includes, but is not limited to:
- vehicles;
- businesses;
- houses, properties and apartments;
- stashes and stored items;
- any other in-game assets linked to your characters.
5.3 Your Gems are safe. Any unspent GOL Gems on your account are not removed for inactivity. They stay on your account and are waiting for you when you come back.
5.4 Character cleanup every 3 months. We run an automatic character cleanup every 3 months. During a cleanup, characters belonging to inactive players, and everything attached to them, may be permanently deleted. Unspent Gems are still kept.
5.5 No compensation. Assets removed because of inactivity or a character cleanup will not be restored, replaced or compensated. This includes assets you bought with Gems: Gems already spent on removed assets are not refunded.
6. Rules, bans and your account
- If you break our rules, you may be warned, suspended or banned. Items and Gems are not refunded or compensated because of a ban or a punishment for breaking the rules.
- Chargebacks and payment disputes. If you have a problem with a purchase, contact us on Discord first; we will always look at genuine issues. If you open a chargeback or payment dispute for a purchase that was delivered, we will contest it and provide our delivery records and these terms to Tebex and the payment provider as evidence. Opening a chargeback or dispute for a delivered purchase will result in a permanent ban from our server and community, and any Gems and items from the disputed purchase will be removed.
- Do not share, sell or trade your account, Gems or in-game items for real money or with other communities.
7. Changes to the server
- We may update, rebalance, change or remove in-game items, vehicles, jobs, features and prices to keep the city fun and fair.
- We may need to reset parts of the server, for example to fix serious bugs or exploits. Where we can, we will announce this on our Discord in advance.
- We may need to change things to comply with the rules of Cfx.re, Rockstar Games or Tebex.
8. Refunds and your legal rights
Our Refund Policy explains when refunds are and are not available. Nothing in these terms affects your statutory rights under UK consumer law, including your rights if something you buy is faulty or not as described.
9. Our responsibility to you
We do our best to keep the server and store running, but we cannot promise the server will always be online or free from bugs. We are not responsible for losses caused by events outside our reasonable control, such as outages at Cfx.re, Rockstar Games, Tebex, Discord or our hosting provider. Nothing in these terms limits our liability where the law does not allow it to be limited.
10. Changes to these terms
We may update these terms from time to time. The latest version will always be on this page with the date it was last updated. If we make important changes, we will announce them on our Discord.
11. Law
These terms are governed by the laws of England and Wales.
12. Contact us
For help with a purchase, open a support ticket on our Discord server. For compliance or legal matters, email a2aj98@hotmail.com.